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FREQUENTLY ASKED QUESTIONS

  1. What are your payment methods?
    We accept VISA/Mastercards and PayNow/bank transfer.

  2. Do you ship overseas? 
    We only ship locally and do not offer international shipping at the moment.

  3. Can I exchange or refund an item?
    Please check out our Exchange and Refund Policy here.

  4. I need to amend my order after I submitted, can I do so?
    We aim to ship your order as soon as we receive the confirmation. Should there be any changes, please email us at [email protected]. We will do our best to accommodate. However, if the order has been shipped, any changes will be subjected to our Exchange & refunds policy. 

  5. How long does it take for my order to arrive?
    For in-stock items, your order will be processed in 1-2 business days. Parcels will be packed, dispatched and shipped within 3-7 business days. Please look out for a shipping confirmation email from us. Please click here for more shipping information. 

  6. Do I have to pay first for a pre-order item?
    Yes, this is to make sure the item is yours and yours only! 

  7. My question is not listed here, where can I get assistance?
    We'd love to hear from you! Click here to contact us.